Customer Experience that wows your customers
Customer Experience that wows your customers
We create signature customer experiences that boost your brand and your return on investment. From the first impression to the last interaction, every touchpoint is integrated into a high-value, branded customer journey that activates your audience and gets the press talking.
People don’t just buy products — they buy experiences. We build customer journeys that are easy to operate, leverage technology, trigger customer action, increase revenue and generate organic media attention.
A stargazing picnic in a countryside hotel? A minibar stocked with anti-aging face masks in a wellness resort? We design fresh, impactful signature experiences that excite people and grow your brand ROI.
Bringing marketing, operations and design together for your real-estate based business needs a 360 approach. Check out our Hospitality Concept Handbook.
A cinema-pool in the basement? Or a rooftop with a pétanque field? We make sure your space is looking good, easy to operate and driving revenue per square metre.
Should the logo on the roof be white or black? And how to get to the parking lot? We answer these questions so your customers don't have to.
Inside the customer experience process
Project planning
Project Plan
Define scope, timeline and budget.
Project Brief ready? Book your call with us.
Service Agreement
Kick-off the project with an experienced project manager.
The project starts within 2-3 weeks upon signature.
Customer experience strategy
On-site Visit
Analyse your physical space through expert observation and evaluation.
On-site assessment typically requires 1-2 days.
Space Programming
Define space utilisation and spatial requirements based on customer needs and business potential.
Customer Touchpoints
Create a holistic customer journey across all physical and digital touchpoints.
Design signature experiences and retail offerings.
Customer experience design
Interior & Architectural Briefing
Collaborate with architects and interior designers to ensure consistent execution.
Signage Design
Analyse customer flows and design a clear wayfinding system.
More of what we do best
Branding
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