Customer Experience that wows your customers

Customer Experience that wows your customers

We create signature customer experiences that boost your brand and your return on investment. From the first impression to the last interaction, every touchpoint is integrated into a high-value, branded customer journey that activates your audience and gets the press talking.

Customer Experience Strategy

People don’t just buy products — they buy experiences. We build customer journeys that are easy to operate, leverage technology, trigger customer action, increase revenue and generate organic media attention.

Customer Touchpoint Design

A stargazing picnic in a countryside hotel? A minibar stocked with anti-aging face masks in a wellness resort? We design fresh, impactful signature experiences that excite people and grow your brand ROI.

Hospitality Concept Development

Bringing marketing, operations and design together for your real-estate based business needs a 360 approach. Check out our Hospitality Concept Handbook.

Space Programming

A cinema-pool in the basement? Or a rooftop with a pétanque field? We make sure your space is looking good, easy to operate and driving revenue per square metre.

Signage Design

Should the logo on the roof be white or black? And how to get to the parking lot? We answer these questions so your customers don't have to.

Inside the customer experience process

Project planning

Project Plan

Project Plan

Define scope, timeline and budget.

Project Brief ready? Book your call with us. 

Service Agreement

Meet The Team

Kick-off the project with an experienced project manager.

The project starts within 2-3 weeks upon signature.

Customer experience strategy

On-site Visit

On-site Visit

Analyse your physical space through expert observation and evaluation.

On-site assessment typically requires 1-2 days.

Space Programming

Space Programming

Define space utilisation and spatial requirements based on customer needs and business potential.

Customer Touchpoints

Customer Touchpoints

Create a holistic customer journey across all physical and digital touchpoints.

Design signature experiences and retail offerings.

Customer experience design

Interior & Architectural Briefing

Interior Design & Architectural Briefing

Collaborate with architects and interior designers to ensure consistent execution.

Signage Design

Signage Design

Analyse customer flows and design a clear wayfinding system.

More of what we do best

Digital Design

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