What is the impact of technology on the hotel industry? Instinctively we think about hardware innovations, from self-checkin to keyless doors. In reality, we believe that it is the customer experience that has changed the most. To show it, we have compiled the above table that puts in perspective the needs of hotel customers in an era of technology. It’s time hoteliers start thinking not only out-of-the box but also beyond their property walls.
Picture credit: Uber